At Jalwah, we take pride in our product quality and strive to ensure customer satisfaction.

Returns & Exchanges: We do not accept returns or exchanges after delivery, except in cases where the error was from our side, such as sending the wrong product or a clear manufacturing defect.

Order Cancellation: Orders may be canceled within 24 hours of placement, provided they have not yet been shipped.

Return Conditions in Case of Error: The product must be in its original condition, unused, and in its original packaging with all accessories.

Refund Processing: Approved refunds will be issued to the original payment method within 7–14 business days.

Exceptions: This policy does not cover products that have been used, opened, or damaged by the customer.